Edgenuity Online Option Resources
Edgenuity Online Agreement - Must be electronically signed and submitted by Friday, August 21, 2020
Edgenuity Expectation Agreement
You have chosen to have your scholar follow the Edgenuity online learning curriculum for the semester. Like you, we want your scholar to have the most rewarding learning experience possible and academic success. The following guidelines will help you stay on pace and be successful managing the coursework. After reviewing this document, please sign it, acknowledging that you have reviewed this guidance with your scholar and understand what is required for successful completion of Edgenuity courses.
Logging In: If this is your first time using Edgenuity at The ASK Academy, click or type: https://auth.edgenuity.com/Login/Login/Student into the address bar, username is your ASK email address and your first time password is ask2020. Please change your password after logging in for the first time. If you had a previous account, use your original credentials to log in.
Schedule: Check your Edgenuity schedule against your ASK schedule to make sure you are enrolled in all classes. For example, if you had Honors English make sure you are enrolled in the Honors Language Arts Edgenuity course.
4th Period FC/CP: You will stay with your current FC/CP ASK project manager and be required to meet with that class every Wednesday virtually. Please stay in contact with your FC/CP project manager as various communication takes place through that class since it is both a credit and ASK Academy requirement.
Course Completion Deadline is: 12/14/2020. All work needs to be completed by this date.
- Your online courses will be presented by an Edgenuity Instructor. Curriculum, assignments, and grading will be Edgenuity generated. Although some assignments may also require ASK project managers to grade them, the majority of work, grading,etc. is from Edgenuity.
- Edgenuity courses are not structured like regular classes where you need to be in a certain room, at a certain time, for a certain amount of time. You will have access to your classes 24/7. However, the recommended time for each class is approximately 1 hour per day per class. That means that if you have 6 classes you should plan for 6 hours each day, or split it up including weekend work time to lessen the daily time. Edgenuity is designed around a 5 day school week, so make sure you stay on target.
- English Language Arts (ELA): Every ELA class includes reading a novel (included online) and associated work and will count as 10% of the ELA final grade (90% ELA class and 10% novel).
- If your scholar needs assistance with progressing in Edgenuity, please have them contact the assigned project manager via Google Classroom. For example, if your scholar needs a reset for a test/quiz/activity they will need to reach out to the Edgenuity project manager via Google Classroom to request a reset. Additionally, when your scholar is ready to take their final exam, he/she will need to email the Edgenuity project managers to schedule a time to have the test unlocked. We ask that this is done when a parent/guardian is available to monitor the scholar so please have a date/time in mind before contacting the project manager to unlock the final.
- Edgenuity allows scholars to see their grades at any time. The grade will not only show how the scholar has done on assignments, but also course progress. Because the course will end December 14th, scholars will be able to see what percentage of the course they have completed and how much remains. Make sure that both the scores and completion rate are both good and on track.
- If you get stuck, Edgenuity allows you to re-watch the lessons as many times as you need. There are also help features that are tied to the content. If that does not help, you can go to the Google Classroom and use the support sites we have compiled. If the concept is still not clear, you can reach out to your subject area project manager during support hours.
- As stated above, grades and progress are always updating and always available. An additional feature of Edgenuity allows you to monitor not only grades and progress but actual time on task. This function will also account for active learning and idle time – that means that just logging into class is not the same as taking part in the lesson.
- If you notice that your scholar is falling behind, not spending enough time, or struggling with the curriculum please support, discuss, and work with them.
- If you have technical problems with the Edgenuity platform, access their tech help. If it is an issue with the ASK Academy device your scholar is using, please submit a help ticket by emailing Kim Pierce (firstname.lastname@example.org). In your email, please indicate the scholar’s name, grade level, and a description of the problem.
- Because the high school courses (as well as select MS courses) are credit bearing, and count towards graduation requirements, your scholar was enrolled as closely to their grade-level appropriate ASK schedule as possible. If the course is not completed and passed on time the scholar will be responsible for the credit and will have to make it up. Credit recovery fees range anywhere from $150-$300 per ½ credit depending on the program.
I have read the above guidelines and understand what is necessary for success in the Edgenuity courses. Sign or print acknowledgement and acceptance below: Electronic Signature
Stuck on a Problem
Stuck on a Problem?
Here are some suggestions:
- Reread or rewind.
Sometimes, you just need to read or see/hear something a second time. The nice thing about Edgenuity is that you can rewatch as much as you need.
- Google it.
Use a search engine to locate additional instruction or practice online. Just use the subject to help find resources. For example: Try searching: Why were rivers so important to settlements and civilizations? Or, How do I multiply polynomials, or When do I use I or me? The better your search the better your find.
- Check Khan Academy or YouTube.
These are good sources of additional video instruction; you may simply need something explained a different way. Just like your Google search, narrow it down and find what you need.
- Ask a Discussion Question in GC.
Post a question in your Edgenuity Google Classroom. Be sure to post it in the Discussion board for the relevant class subject.
Check the Discussion Questions in GC.
Read what is posted in your Edgenuity Google Classroom to see if your question has already been answered. Be sure to look in the Discussion board for the relevant class subject.
- Email to Request Help
They will discuss what you have tried already, and help answer if they can. If they can’t they will direct your question to someone who can help.
Edgenuity FAQ Sheet
This semester you will be following the Edgenuity online curriculum. The following guidelines will help you stay on pace and be successful managing the coursework.
How do I change my password?
As long as student's have a valid email address associated with their account (which they should) they can reset their own password on the login page using the "Forgot Password" option beneath the login area. It will send them an email to reset their password.
Will I have a teacher?
Your lessons will be delivered by an online educator in a pre-recorded format. Some assignments may be graded by ASK project managers, but most assignments and tests will be generated and graded by the Edgenuity program.
How long are my Edgenuity classes?
Edgenuity courses are not structured like regular classes where you need to be in a certain room, at a certain time, for a certain amount of time. You will have access to your classes 24/7. However, the recommended time for each class is approximately 1 hour per day per class. That means that if you have 6 classes you should allot for 6 hours each day, or split it up including weekend work time to lessen the daily time. Edgenuity is designed around a 5 day school week, so make sure you stay on target.
How will I know how I am doing and if I am on pace? How will I know if I am passing?
You can see your grades at any time. The grade will show you how you have done on assignments, but also how your progress is going. Because the course will end December 15th, you will be able to see what percentage of the course you have completed and how much remains. Make sure that both your scores and completion rate are both good.
What if I don’t understand something in the course?
You can re-watch the lessons as many times as you need to. Edgenuity also has help features that are tied to the content. If that doesn’t help, you can go to the Google MS Classroom and use the support sites we have compiled. If the concept is still not clear, you can reach out to your project manager during support hours.
As a parent how can I monitor my scholar’s progress?
You will have access to the same progress reporting functions. One of the features will also tell you how much time your scholar is spending on their classes. This function will also account for active learning and idel time – that means that just logging into class is not the same as taking part in the lesson.
Troubleshooting from Home
Steps to Troubleshoot from Home
In an effort to make the utilization of Edgenuity as simple as possible when you are working from home, we have created this guide full of helpful hints. Please reference this guide if you are having difficulty accessing Virtual Classroom courses from a home computer.
- For immediate assistance, contact Customer Support by selecting the Help button in the bottom right of the
- Ensure the machine and Internet connection meet or exceed the minimum system requirements.
- Ensure our domain https://*.edgenuity.com is a trusted site on your
- Ensure that Cookies are allowed on your browser for all Edgenuity
- Ensure that the following Edgenuity sites are allowed in your browser's pop-up settings exactly as listed: [*.]Edgenuity.com, [*.]thelearningodyssey.com, [*.]education2020.com
- Verify your internet connection speed at http://www.speedtest.net.
- The recommended download is 2.0 Mbps. This is because you are pulling the video from the servers at the Edgenuity home site, rather than from your school’s media server.
- Try opening a private browsing window and log in through the student
- Chrome: Keyboard shortcut CTRL + SHIFT + N
- Firefox: Keyboard shortcut CTRL + SHIFT + P
- Microsoft Edge: Keyboard shortcut CTRL + SHIFT + P
- Safari: Keyboard shortcut Shift + Command + N
- Clear your browser
- In your browser, delete the temporary Internet files and cookies. You can do this by pressing the following keys on your keyboard CTRL + SHIFT + DELETE. Be sure to clear data as far back in time as
- Ensure your browser is up-to-date
- Click the three dot icon in the upper-right corner of the screen > select Help > select About Google Chrome
- The window will automatically check for
- Click the three line icon in the upper-right corner of the screen > click the Help option (question mark icon) > select About Firefox
- The window will automatically check for
- Microsoft Edge:
- Press the Windows Key > type Check for updates > press Enter
- Under the Update status section, select Check for updates
- From the App Store click Updates from the toolbar > locate Safari > click Update
- If you continue to experience loading issues, try the following:
- Temporarily refrain from using any streaming services such as
- On slower connections, when the video appears, press the Pause button to give the video a chance to fully load before
- Verify that your browser is updated to the latest version
- Try a different browser. Edgenuity supports Chrome, Firefox, Internet Explorer, Edge, and
**The Student Experience does not work on Internet Explorer. The Teacher Experience works as expected on Internet Explorer.
- If available, try loading the content on another device or internet connection
- If you encounter the following Secure Access Required page when attempting to access a quiz, test, or exam, it means your school requires those assessments to be taken at school. Click Next Activity to skip over the locked
- Once you are signed in, be sure to check out the Student Orientation Video. This video will help you get familiar with navigating the classroom and using all your
- Click the drop-down menu next to your name >> Help Center >> any Student Orientation Video
Allow Flash Content on Google Chrome v68 and Previous
If you are experiencing the following problems when using Edgenuity, please follow the
instructions below to whitelist Edgenuity’s pages, thus resolving these issues:
- Video unable to load
- Repeating videos
- Students unable to review videos that have already been watched
- Broken buttons
- Random “kick outs”
- Black or white blank screens
- Flash content errors
- Inability to record or play back audio and other performance issues with Powerspeak
With the release of Chrome 62, users are now required to individually whitelist any domains that use Adobe Flash content.
Allow Flash Content on Google Chrome v69
If you have version 69 of Google Chrome, follow the following steps to allow Flash content.
If Flash auto-populates in this screen, click Allow from the Flash drop-down. Then proceed to step 6.
Steps to Activate Family Portal